Terms & Conditions
Welcome to Vertalee’s Culinary Creations. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. Ordering & Payment
All orders must be placed through our website or by phone.
Orders are not confirmed until payment is received.
We accept major credit/debit cards and other listed payment methods.
Custom orders may require a deposit.
2. Order Deadlines & Cancellations
Orders must be placed at least 10 days in advance. For urgent requests, please call us.
Cancellations must be made at least 72 hours before the scheduled pickup or delivery. Refunds are subject to our discretion.
3. Shipping & Pickup
Local pickup and delivery options are available.
Shipping is only available for select products and locations.
Delivery fees apply based on distance and order size.
4. Product Availability & Substitutions
Due to the seasonal nature of some ingredients, substitutions may be necessary.
We reserve the right to modify or discontinue products without notice.
5. Allergy & Dietary Information
Our products are made in a kitchen that processes nuts, dairy, gluten, and other allergens.
We cannot guarantee an allergen-free environment.
6. Refunds & Returns
Due to the perishable nature of our products, all sales are final.
If there is an issue with your order, please contact us within 24 hours.
Refunds or replacements will be provided at our discretion.
7. Intellectual Property
All content, including images and text, is the property of Vertalee’s Culinary Creations and may not be used without permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Customers assume responsibility for proper handling and storage of purchased items.
9. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time.
Continued use of our website or services constitutes acceptance of any changes.
10. Contact Us
For any questions or concerns, please contact us via phone or email.